Trust Portal

Welcome to the Latch.ai Trust Center. This portal provides a comprehensive overview of our commitment to security, privacy, and operational excellence. At Latch.ai, we understand the importance of protecting your data and maintaining your trust. This Trust Center is designed to give you clear and accessible insights into the practices and controls we have in place to safeguard your information.

Our trust posture is built on a foundation of robust policies and procedures. We employ strong cryptographic controls, utilizing AES-256 encryption with 256-bit keys for data encryption, virtual private networks, and authentication, ensuring the confidentiality and integrity of your information. Physical security is paramount, with restricted access to our facilities and secure storage mechanisms for sensitive data and critical equipment.

We are dedicated to protecting your privacy and have established a clear point of contact for any privacy-related inquiries or incidents. Furthermore, we implement segregation mechanisms to ensure that customer data and resources are isolated, preventing any impact or access between different customers. Our systems are designed with secure login procedures to deter unauthorized access attempts.

Latch.ai also maintains a proactive approach to security through continuous monitoring and evaluation. We track and evaluate security events, prioritizing and resolving any incidents in accordance with our established policies. Our personnel are regularly trained on information security best practices, with mandatory onboarding training and annual refreshers, reinforced through various communication methods like newsletters and phishing simulations. We also carefully manage our third-party vendors, ensuring they meet our stringent security and privacy requirements.